The ticket you never have to open
MITO Engine sits in front of your service desk and tries to solve the problem first. Only when a human is genuinely needed does it create a ticket in TIKTING — pre-filled and ready to action.
- Solve before ticketing
- MITO answers common requests and walks users through fixes — deflecting tickets that never needed a human.
- Grounded in your knowledge
- It reasons over your KB, past resolutions and asset data from TIKTING, so answers are accurate and on-brand.
- Seamless hand-off
- When it can’t resolve, MITO opens a fully-contextual TIKTING ticket — with the conversation, assets and category attached.
- Always learning
- Every resolution and escalation sharpens future deflection, lowering ticket volume over time.
MITO Engine
Conversational AI agent
−85%
ticket volume
<30s
first response
24/7
self-service
Why MITO Engine
Built for control, accuracy and resolution
On-Premises AI
MITO Engine runs entirely within your own environment. Your conversations, knowledge and data never leave your infrastructure — no third-party cloud, full control and compliance.
Train on your own dataset
Ground MITO in your knowledge base, past resolutions and documentation. It learns your systems, your terminology and your fixes — so answers are accurate and on-brand from day one.
Solve first, then ticket in TIKTING
MITO holds a real conversation to resolve the issue. When it can't, it opens a fully-contextual ticket in TIKTING automatically — conversation, assets and category attached. Easy, native integration.
MITO Engine pairs natively with the TIKTING service management platform for seamless ticket hand-off.
Frequently asked questions
What is MITO Engine?
MITO Engine is on-premises conversational AI that sits in front of your service desk. It holds a real conversation to resolve common IT requests, and only opens a ticket in TIKTING when a human is genuinely needed — pre-filled with the full context.
Does MITO Engine run on-premises?
Yes. MITO Engine runs entirely within your own environment. Your conversations, knowledge and data never leave your infrastructure — there's no third-party cloud dependency, giving you full control and easier compliance.
Can I train MITO on my own data?
Yes. You ground MITO in your own knowledge base, documentation and past resolutions, so it learns your systems, terminology and fixes. Answers are accurate and on-brand from day one and improve over time.
How does MITO Engine reduce ticket volume?
By resolving routine requests through conversation instead of creating a ticket for every issue, MITO deflects work that never needed a human — cutting ticket volume by up to 85% and freeing agents for complex problems.
What happens when MITO can't resolve an issue?
It hands off seamlessly: MITO opens a fully-contextual ticket in TIKTING with the conversation, related assets and the correct category already attached, so an agent can pick up exactly where the conversation left off.
Get started with MITO Engine
Deploy MITO Engine within your own environment and train it on your data. Tell us a few details and we’ll help you get set up — no credit card required.
On-Premises Deployment
Deploy the MITO Engine within your environment