Enterprise Solutions
A powerful, unified platform designed to manage every aspect of your modern IT infrastructure.
TIKTING Integrated Modules
Discover the specific features and benefits of our modular architecture.
Help Desk Management
Enterprise-Grade Helpdesk Built for Accountability, Speed & Control
Change Management System
From Informal Processes to Auditable Systems
Asset Management System
IT and Non-IT Asset Lifecycle Management System
Incident & Problem Management
Ensure service stability by restoring operations quickly, eliminating recurring issues, and continuously improving service quality.
Task Management
TIKTING provides a structured Task Management system that is linked with all modules.
Knowledge Management System
TIKTING provides a collaborative, searchable, and continuously improving Knowledge Management system aligned
Remote Support
Provide visual guidance to your team like a pro and save time and hassle.
Inventory Management
Track stock, spares and consumables across sites — with quantities, reorder levels and full asset linkage inside TIKTING.
Enterprise Service Management
One platform to run every service your business delivers
TIKTING is an ITIL v4-aligned ESM platform that unifies your service desk, IT asset management, change, SLAs, self-service and reporting. Instead of juggling disconnected tools, your teams resolve requests, manage assets and improve services from a single system — and can extend the same structure to HR, facilities and finance. Discovered assets flow in automatically from Odysseus.
Service desk & ticketing
Log, triage and resolve incidents and service requests from one queue — with SLAs, priority routing and automation.
IT asset management
Track every asset through its lifecycle, linked to tickets and a live CMDB fed by Odysseus discovery.
Change & release management
Structured approvals, CAB workflows and safe rollouts that reduce risk and change-related outages.
Self-service portal & knowledge base
Deflect tickets with a branded portal, service catalog and searchable knowledge base.
SLA & workflow automation
Enforce response and resolution targets and automate repetitive work so agents focus on real issues.
Dashboards & reporting
Real-time service desk metrics and reports that drive continual improvement.
Learn more in our guides on service desk automation, IT change management and IT asset management.
Frequently asked questions
What is TIKTING?
TIKTING is an ITIL v4-aligned Enterprise Service Management (ESM) platform. It brings service desk, IT asset management, change, SLA, self-service and reporting together in one system so teams can deliver and improve services from a single place.
What is Enterprise Service Management (ESM)?
ESM extends proven IT service management practices — ticketing, SLAs, workflows and self-service — to other departments like HR, facilities and finance, so the whole organisation handles requests with the same structure and visibility.
Is TIKTING built around ITIL v4?
Yes. TIKTING implements core ITIL v4 practices including incident, request, change, problem and service level management, backed by a configuration management database (CMDB) that keeps asset and service relationships accurate.
Can TIKTING be deployed on-premises?
Yes. TIKTING can run on-premises, in a private cloud, or be deployed from the Azure Marketplace — you choose how it runs and where your data lives.
Does TIKTING integrate with asset discovery?
Yes. Odysseus, our asset discovery tool, feeds every discovered device straight into TIKTING's CMDB, so the service desk always works from an accurate, up-to-date asset inventory.
Get started with TIKTING
Deploy on-premises, in the cloud, or from the Azure Marketplace. Tell us how you’d like to run TIKTING and we’ll get you set up — no credit card required.
On-Premises
Download the Installer and deploy on your own server